Conflict at Work: Amy Gallo on How to Have the Hard Conversation You’ve Been Avoiding
Most organizations don't have too much conflict – they have too little. For Amy Gallo, author of Getting Along: How to Work with Anyone (Even Difficult People) and contributing editor at Harvard Business Review, the default mode in most workplaces is “artificial harmony”: teams that look aligned on the surface while real disagreements, unspoken feedback, and simmering resentments pile up underneath. Her prescription isn't to create more friction for its own sake; it's to help leaders understand that avoiding conflict isn't actually the safe path, it just feels precariously like one.